Frequently Asked Questions
Please choose the needed topic:
Do you fulfill international orders?
We will ship only to addresses in the Continental United States.
How may I change the credit card information?
Feel free to Contact Us and choose "I want to change the credit card I used on the last order" in the pull down menu then fill in the rest of the form. Our Customer Care representative will call you ASAP and make the necessary changes in your account.
Can I use a new credit card for a new order without contacting ExtraMileToner.com?
You will need to create a new account. But in this case you will not receive any credit for previous purchases that may impact your National Account status.
Is it possible to change a confirmed order?
Please Contact Us highlighting "I want to add or delete products from my last order" in the pull down menu. We will make all needed changes in you order. But if the order has already been shipped, we will not be able to make changes. You may return the items that have been ordered in error or order additional items in a new order.
What should I do if I do not receive everything I ordered?
If you did not receive all the items you ordered please Contact Us and highlight "I did not receive my entire order" in the pull down menu. We will investigate the problem with the shipping company and inform you. If the items were lost, we will issue you a full refund. You may reorder the products at your earliest convenience.
Can I return a product?
Yes. Please find information referring to Returns tab at bottom menu and follow the guidelines for returns.
What are your hours of operation?
The website is available 24/7. Our offices are open from 8:00 am to 5:00 pm Eastern Standard Time, Monday through Friday.
I am having trouble with the website, who can I contact?
Please use Contact Us form choosing "I am having a problem with the Web site". Please describe the problem in the space provided. We will respond to your inquiry within 2 hours.
How can I find the product I need?
ExtraMileToner.com provides a comprehensive search option, allowing you to search by brand, category, part number and printer model. But if you are still unable to find the item you need, please Contact Us and highlight "I can not find this product on your web site" in the pull down menu. We will research your request.
What is an OEM?
OEM - Original Equipment Manufacturer, is a company such as Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark, etc., that produces both the inkjet printers and the ink jet printer cartridges. Both OEM and non-OEM are products sold by ExtraMileToner.com are guaranteed to your satisfaction.
What is a Compatible Product?
A compatible cartridge is a cartridge that is not produced by the Original Equipment Manufacturer (OEM). These cartridges are designed to meet or in best case even exceed the standards set by the OEM in terms of performance.
Do We Guarantee Compatible Products?
Our Compatible products are covered by 30-Days money back program. We will send you a replacement or money back if your product doesn't perform its functions to your satisfaction.
What is Our Product Substitution Policy?
Occasionally severe back-orders or other conditions could cause a major delay in the delivery of your order. At such times, ExtraMileToner.com reserves the right to use different brands of product as long as they are equal in price, performance and quality to expedite the shipment of your order. Should you receive such product and find it unsatisfactory, you may return the product for an exchange or refund.
Do U.S. cartridges differ from European cartridges?
The only difference between them is the location where they were manufactured.
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